Terms of Service


Terms of Service

Aneesha C. Mueller


Wellcome to aneesha.org



§ 1


Scope and Provider

(1) The General Terms and Conditions of Business (hereinafter referred to as "GTC") govern the contractual relationship between Aneesha C. Mueller (hereinafter referred to as "Provider") and you (hereinafter referred to as "Customer"), in the version valid at the time the contract is concluded.


(2) Deviating general terms and conditions of the customer are rejected.


Please read these terms and conditions carefully before using the service of Aneesha C. Mueller.


(3) On aneesha.org we offer the following services:


Psychological Counseling, Anit-Stress Coaching, Mentoring on various topics such as eating disorders, couple therapy, individual relationship counseling, Burnout Coaching, Essence Work, psychosomatic counseling, TRE (Trauma Releasing Exercises) as well as courses and seminars in the field of counseling, stress management, meditation, relaxation, and awareness work.


§ 2


Formation of a Contract

(1) Contracts on this portal can be formed in German or English.


(2) The customer must be at least 18 years old.


(3) The access to use the online service is free of charge.


(4) By registering, the customer accepts these terms and conditions. With the registration, a contractual relationship between Aneesha C. Mueller and the client is established, which is based on the regulations of these GTC.


(5) The presentation of the service on the website does not constitute a legally effective offer. By presenting the service, the client is merely requested to make an offer.


(6) By ordering a service, the client enters into a further contractual relationship with Aneesha C. Mueller that is separate from the registration. The user will be informed about the respective chargeable service and the terms of payment before the conclusion of this contractual relationship. The contractual relationship is created when the customer confirms the order and payment obligation by clicking the button "Book".


(7) You agree to receive invoices electronically. Electronic invoices will be made available to you by e-mail or in the customer account on the website. We will inform you for each service whether an electronic invoice is available.


§ 3


Description of the Scope of Services


The scope of Aneesha C. Mueller consists of the following services:


The user can make use of my services with online booking on the website. Which services these are in detail, is explained on the website in the sub-item Offer. All services are in the area of Holistic Counseling and do not require a certificate of healing permission. Counseling includes psychological interventions that serve to work through and overcome problems or conflicts outside of the medical field. Counseling thus belongs to the field of non-therapeutic psychology. The methods used in counseling are intended to promote the ability of self-control and self-realization. Counselors, therefore, work with intervention techniques that are in part comparable to those of psychotherapists. In contrast to psychotherapists, counselors work exclusively with mentally healthy people. Counselors are not allowed to take sick leave or prescribe medication. If the user needs help that requires curative measures, the client is obliged to seek out appropriate service providers on his own responsibility. The contract with Aneesha C. Mueller is limited to counseling, psychotherapeutic and psychosomatic interventions in the non-healing field, relaxation techniques, stress management, self-awareness, consciousness work, and meditation, and the user is fully aware of this.



§ 4




(1) If the user wishes to make use of a chargeable service, he will be notified in advance that it is a paid service. In particular, the respective additional scope of services, the costs incurred and the method of payment are listed.


(2) The provider reserves the right to charge different fee models for different booking times and user groups and especially for different periods of use, as well as to offer different scopes of services.




§ 5

Terms of Payment


(1) A fee is to be paid to Aneesha C. Mueller in advance, at the time of the due date without deduction.


(2) Certain payment methods can be excluded by the provider in individual cases.


(3) The client is not permitted to pay for the service by sending cash or checks.


(4) Should the customer choose an online payment method, the customer authorizes the provider to collect the amounts due at the time of the order.


(5) If the provider offers payment in advance and the customer chooses this method of payment, the customer must transfer the invoice amount to the provider's account within five calendar days after receipt of the order.


(6) If the Provider offers payment by credit card and the Customer chooses this method of payment, the Customer expressly authorizes the Provider to collect the amounts due.


(7) Should the Provider offer payment by direct debit and the Customer choose this method of payment, the Customer shall issue the Provider with a SEPA Basic Mandate. If, when paying by direct debit, a payment transaction is reversed due to insufficient funds in the account or due to incorrectly transmitted bank account data, the Customer shall bear the costs for this.


(8) If the customer is in default of payment, the provider reserves the right to claim damages for delay.


(9) The settlement can be made by the following means of payment:


  • Paypal

  • Credit Card

  • Gift card

    • Direct Debit

    • Prepayment


(10) The customer accepts that the provider, as a counselor, has no admission to health insurance companies or other cost bearers. Fees due are to be paid directly by the customer.


(11) The customer is obliged to pay the fee 100% even if the appointment is not kept unless he cancels 24 hours before the agreed appointment.


§ 6


Collaboration and Termination of Contract

(1) Furthermore, the customer declares that he or she and, to the best of his or her knowledge, no member of his or her household has not been convicted of an intentional criminal offence endangering the safety of third parties, in particular of a criminal offence against sexual self-determination (§§ 174 et seq. of the German Criminal Code (StGB), a criminal offence against life (§§ 211 et seq. StGB), an offence against physical integrity (§§ 223 ff. StGB), an offence against personal freedom (§§ 232 ff. StGB), or for theft and embezzlement (§§ 242 ff. StGB) or robbery and extortion (§§ 249 ff. StGB) or for drug abuse.


(2) A user is, under reservation, entitled to terminate the contract at any time without giving a reason in writing by e-mail or telephone. The previously concluded contractual relationship is thereby terminated.


(3) Aneesha C. Mueller can terminate the contract at any time at its own discretion, with or without prior notice and without giving reasons. Aneesha C. Mueller also reserves the right to remove profiles and/or any content published on the website by the user. If the provider terminates the user's registration and/or removes profiles or published content of the user, the provider is under no obligation to inform the user of this or the reason for the termination or removal.


(4) Following any termination of any individual use of the services of Aneesha C. Mueller, the provider reserves the right to send information about this to other registered users with whom the provider assumes that they have been in contact with the user. The decision of the provider to terminate the user's registration and/or to notify other users with whom the provider believes the user has been in contact does not imply or in any way indicates that the provider makes statements about the individual character, general reputation, personal characteristics or lifestyle.


(5) Users are obliged not to make any intentional or fraudulent false statements in their profile or other areas of the portal. Such statements may result in civil law action. Furthermore, the operator reserves the right in such a case to terminate the existing contractual relationship with immediate effect.


(6) If a User's access is blocked due to a culpable breach of contract and/or the contractual relationship is terminated, the User shall pay compensation for the remaining term of the contract in the amount of the agreed remuneration minus the saved expenses. The amount of the saved expenses is set at a flat rate of 10% of the fee. Both parties to the contract are at liberty to prove that the damage and/or the saved expenses are actually higher or lower.


(7) After the termination of the contractual relationship, all data of the User will be deleted by the Provider.



§ 7


Limitation of Liability (Services)


(1) Aneesha C. Mueller assumes no responsibility for the content and correctness of the information in the registration and profile data of the clients and other content generated by the clients.


(2) With regard to the service sought or offered, the contract is concluded exclusively between the respective participating clients. Therefore Aneesha C. Mueller is not liable for payments by the clients. Accordingly, all matters concerning the relationship between the clients including, without exception, the services received by a seeker or payments due to clients are to be addressed directly to the respective party of the client. The Provider cannot be held responsible for this and hereby expressly objects to any liability claims of whatever nature, including claims, services, direct or indirect damages of whatever nature, conscious or unconscious, suspected or unsuspected, disclosed or not, in any way whatsoever in connection with the said matters.


(3) The provider is only liable for damages resulting from injury to life, body or health if they are based on an intentional or negligent breach of duty by the provider or an intentional or negligent breach of duty by a legal representative or vicarious agent of Aneesha C. Mueller.


(4) For other damages, as far as they are not based on the violation of cardinal obligations (such obligations whose fulfillment makes the proper execution of the contract possible in the first place and on whose observance the contractual partner may regularly rely), the provider is only liable if they are based on an intentional or grossly negligent violation of obligations by the provider or on an intentional or grossly negligent violation of obligations by a legal representative or vicarious agent of the provider.


(5) The claims for damages are limited to the foreseeable, contract-typical damage. The amount in the case of the delay at most 5% of the order value.


(6) Claims for damages based on injury to life, limb, health or freedom shall become statute-barred after 30 years; otherwise, after 1 year, whereby the statute of limitations shall expire at the end of the year in which the claim arose and the creditor becomes aware of the circumstances giving rise to the claim and the person of the debtor or would have to become aware of them without gross negligence (§ 199 paragraph 1 BGB).


(7) The provider reserves the right to check the content of a text written by a user as well as uploaded files for compliance with the law and the law and, if necessary, to delete it in whole or in part.

§ 8


Right of Retention


(1) The customer only has the right to offset any payments if the customer's counterclaim has been legally established or is not disputed by the provider.


(2) The customer can exercise a right of retention only if your counterclaim is based on the same contractual relationship.



§ 9


Cancellations & Refunds

(1) If the customer is a consumer, he has a right of revocation in accordance with the following provisions:


(2) Right of revocation


You have the right to revoke this contract within fourteen days without giving reasons. 

The revocation period for services is fourteen days from the date of conclusion of the contract.


In order to exercise your right of withdrawal, you must give us:



Psychological Counseling Practice Aneesha C. Mueller.

E-mail: aneesha.c.mueller@gmail.com

by means of a clear declaration by email about your decision to revoke this contract. It is sufficient to send us a clear statement. If you make use of this possibility, we will immediately (e.g. by email) send you a confirmation of receipt of such a revocation.



(3) Consequences of revocation


If you revoke this contract, we must reimburse you for all payments we have received from you immediately and at the latest within 14 days from the day on which we receive notification of your revocation of this contract. We will use the same means of payment for this refund as you used for the original transaction unless expressly agreed otherwise with you, and in no event will we charge you any fees in respect of this refund.


If you have requested that the services should commence during the cancellation period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided by the time you notify us of the exercise of the right of cancellation in respect of this Agreement compared to the total amount of services provided under the Agreement.



§ 10




(1) Should personal data (e.g. name, address, e-mail address) be collected, we undertake to obtain your prior consent. We undertake not to pass on any data to third parties unless you have given your prior consent.


(2) We would like to point out that the transmission of data on the Internet (e.g. by e-mail) can have security gaps. Accordingly, an error-free and trouble-free protection of third party data cannot be fully guaranteed. In this respect, our liability is excluded.


(3) Third parties are not entitled to use contact data for commercial activities if the provider has given the persons concerned prior written consent.


(4) You have the right at any time to receive complete information free of charge from the provider about the data concerning you.


(5) Furthermore, there is a right to correction/deletion of data/restriction of processing for the user.


(6) Further information on data protection can be found in our privacy policy.



§ 11



(1) It may happen that we use cookies to display the product range. Cookies are small text files that are stored locally in the cache of the visitor's Internet browser.


(2) Numerous Internet pages and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identification of the cookie. It consists of a string of characters by which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This enables the Internet pages and servers visited to distinguish the individual browser of the person concerned from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified by means of the unique cookie ID.


(3) The use of cookies can provide users of this website with more user-friendly services that would not be possible without the setting of cookies.


(4) We would like to point out that some of these cookies are transferred from our server to your computer system, whereby these are mostly so-called session-related cookies. Session-related cookies are characterised by the fact that they are automatically deleted from your hard drive at the end of the browser session. Other cookies remain on your computer system and enable us to recognize your computer system during your next visit (so-called permanent cookies).


(5) You can object to the storage of cookies, for this purpose a banner is available to you which you can object to/accept.


(6) Of course, you can set your browser so that no cookies are stored on the hard disk or cookies already stored are deleted. The instructions regarding the prevention and deletion of cookies can be found in the help function of your browser or software manufacturer.


§ 12


Disagreements& Place of Jurisdiction and Applicable Law


(1) It is agreed that differences of opinion and disputes shall be settled amicably as a first step. It is proposed that counter-arguments, dissenting opinions, or complaints be communicated in writing to the other Party.


(2) Furthermore, differences of opinion and disputes arising from this contract shall be governed exclusively by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.


(2) The sole place of jurisdiction for orders from merchants, legal entities under public law, or special funds under public law is the registered office of the supplier.


§ 13


Final Provisions

(1) Contract language is German or English.


(2) We do not offer products or services for purchase by minors. If you are under 18, you may use aneesha.org only with the involvement of a parent or guardian.


(3) If you violate these Terms and Conditions and we do not take any action against it, we shall still be entitled to exercise our rights on any other occasion in which you violate these Terms and Conditions of Sale.


(4) We reserve the right to make changes to our website, rules, terms and conditions, including these Terms and Conditions, at any time. Your order will be subject to the terms and conditions of sale, contract terms and conditions in force at the time of your order unless a change to these terms and conditions is required by law or governmental order (in which case they will also apply to orders you have previously placed). If any provision in these Terms of Sale is invalid, void or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.


(5) The invalidity of a provision shall not affect the validity of the other provisions of the contract. Should this case occur, the provision shall be replaced by another legally permissible provision that corresponds to the meaning and purpose of the invalid provision.



Kontaktieren Sie uns


If you have any questions regarding these terms and conditions, please email us at aneesha.c.mueller@gmail.com or call us on +372 602 7412. This number will be redirected to the current location and will be charged at local rates. Thank you for your trust.